Frequently Asked Questions

We recommend that you move these yourself, if possible. Live plants should be loaded last and off first, especially during the winter months. These will survive much better if you can put them in a heated vehicle. Pets should be in cages and they can ride in the truck. If you don’t have cages they can ride with the load at your risk.

Popeye’s Movers can take your belongings to the storage facility of your choice, we do have some limited storage space available – Call for availability. Check storage facilities in the Yellow Pages for the facility that would best suit your needs, as you will be dealing with them directly.

Items in boxes that were packed by the customer are not covered, as we can’t know what condition they were in when packed. The mover is only responsible for any electronic item that does not function after the move, if there is clear evidence that the item was dropped or mishandled during the move, and the deductible is payable by the customer. The customer has 3 days after the move to file an initial claim against the mover. The customer is legally responsible for paying for the move, even when claiming damages.

There is a deductible on all moves, which is 25% of the claim, payable by the customer. Any items that cost $1,000.00 or over must be covered by the customer’s own insurance policy. If something is broken at the fault of our movers and is worth $100 or less, this would be covered by the movers with no deductible at all. You should check your homeowners/content insurance policy as some policies cover property in transit. If your property is very valuable, consider purchasing short-term insurance that covers the move. There is $50,000 worth of cargo insurance on the vehicle, which means if the vehicle is in an accident, fire, or is stolen, it is covered.

We recommend that you move anything fragile or valuable in your car. We are not responsible for any items in boxes that you have packed, as we don’t know what condition it was in when packed. Extra blankets and all precautions are taken in moving delicate furniture. We can also shrink-wrap any piece you want, for $10 per piece. We recommend leather and mattresses be shrink-wrapped.